Samples:
Q-How can I claim back the sample shipping?
 A-order your sample, then you will receive a voucher code for the shipping amount that can be used with your next order (for orders over £100)

Q-How can I use my voucher?
 A-After you click on check-out, you can enter your voucher code in the summary card.

Q-It says that my voucher is not valid, what can I do?
 A-You are either using an expired voucher or a voucher that is not allowed to be used with you username because it belongs to another user. If that is not the case contact   our customer services.

Deliveries:

Q-Can I book a delivery date online?
 A-Yes. Our Timed Delivery is one of our services, if you select timed delivery please inform us with you prefered time by either sending us an email or by calling our customer services center.

Q-Do you deliver to my address?
 A-Delivery is available to all UK mainland addresses and Northern Ireland. Customers living in some remote rural areas should note some delivery services are either extended by 2 working days, or in some instances not available at all.
We only deliver to Scottish islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO addresses if you contact us prior to your order to agree on the delivery terms. Our delivery pricing is just for UK mainland. 

 Q-Can I call you on the morning of delivery to confirm the delivery time?
No, unfortunately you can't contact us on the morning of delivery to confirm the delivery time. 

 A-When will my order arrive?
The delivery date will depend on the delivery method chosen during check out and  product's size, contact us for information.

Q-What is the cut off time for orders:
 A-Last order cut off time is 12PM Monday to Friday.
Orders placed on Saturday or Sunday will not be dispatched until Monday.

Do we need to  wait for the delivery? 
-Yes, Signature is always required, and someone must be at the delivery address to check the goods and sign for them